Privacy policy

Privacy Policy for Yarbo.co.nz 

This Privacy Policy explains how Keewee Technologies Limited (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit or use yarbo.co.nz (the “Site”), contact us, purchase products, or use our services. 

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand). 

1) What personal information we collect 

We collect personal information that you provide to us directly, that we collect automatically from your use of the Site, or that we receive from third parties. 

A. Information you provide 

Depending on how you interact with us, this may include: 

  • Identity & contact details: name, email, phone number, billing/shipping address. 

  • Order details: items purchased, serial numbers (where relevant), order notes, warranty details, proof of purchase. 

  • Payment information: we do not typically store full card details; payment is processed by secure third-party payment providers (see section 6). 

  • Support and service information: messages, emails, call notes, photos/videos you provide, product performance details, and details relevant to troubleshooting. 

  • Bookings / home visits: property address, access instructions, availability, job notes, and relevant site or safety information. 

  • Marketing preferences: whether you opt in/out, and your communication preferences. 

B. Information collected automatically 

When you visit the Site, we may automatically collect: 

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring URLs. 

  • Cookies and similar technologies: see section 8. 

C. Information from third parties 

We may receive information from: 

  • Payment providers (transaction confirmation, fraud signals). 

  • Delivery / logistics partners (delivery status). 

  • Marketing/analytics platforms (aggregated campaign performance, website events). 

  • Service partners / manufacturers (warranty authorisation, technical support coordination), where relevant. 

2) Why we collect and use personal information 

We collect and use personal information for purposes including: 

A. To provide products and services 

  • processing orders, delivery, returns, and refunds 

  • account/admin communications about your order 

  • warranty registration and warranty/service assessment 

  • booking, completing, and documenting support visits or repairs 

  • verifying identity where reasonably required (e.g., fraud prevention) 

B. To communicate with you 

  • responding to enquiries and support requests 

  • sending service updates and important notices (e.g., product safety, warranty or recall information) 

C. To improve our business and the Site 

  • running and improving the Site and customer experience 

  • analytics, reporting, quality assurance, and staff training 

  • diagnosing technical issues and preventing misuse 

D. Marketing (where permitted) 

  • sending marketing communications if you’ve opted in, or where otherwise permitted by law 

  • showing relevant ads (including via cookies/pixels), subject to your settings and choices (see section 8) 

3) Legal basis (New Zealand) 

Under the Privacy Act 2020, we collect and use personal information only where it is necessary for a lawful purpose connected with our functions or activities, and we will not collect personal information by unlawful or unfair means. 

4) What happens if you don’t provide information 

If you choose not to provide certain information, we may be unable to: 

  • process your order, 

  • deliver products, 

  • provide warranty or support services, or 

  • respond fully to your enquiry. 

5) How we store and protect your information 

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. Measures may include: 

  • secure hosting and access controls 

  • staff access limited to those who need it 

  • encrypted payment processing via third-party providers 

  • security monitoring and backups 

No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards. 

6) When we share your personal information 

We may share personal information only where necessary for the purposes in this policy, including with: 

  • Delivery and logistics providers (to deliver your products). 

  • Payment providers (to process payments and detect fraud). 

  • IT, hosting, and website providers (to operate the Site and services). 

  • Customer support and booking tools (to manage enquiries/appointments). 

  • Warranty/service partners including the manufacturer or authorised service centres (to assess and complete warranty or repair work). 

  • Professional advisers (e.g., legal/accounting) where necessary. 

  • Law enforcement or regulators if required or authorised by law. 

We do not sell your personal information. 

7) Overseas transfers 

Some of our service providers (e.g., website hosting, analytics, email platforms, customer support systems, or the manufacturer) may store or process information outside New Zealand. 

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient protects it in a way that, overall, provides comparable safeguards to New Zealand privacy standards (including by using reputable providers and contractual protections where appropriate). 

8) Cookies, analytics, and advertising 

We use cookies and similar technologies to: 

  • enable core Site functions (e.g., cart, checkout, security) 

  • remember your preferences 

  • understand how people use the Site (analytics) 

  • measure marketing effectiveness and show relevant ads 

Common tools (examples) 

We may use tools such as: 

  • Google Analytics 

  • Meta (Facebook/Instagram) Pixel 

  • Google Ads / conversion tracking 

  • other analytics or performance tools 

Your choices 

You can usually control cookies through: 

  • your browser settings (block/delete cookies) 

  • device settings (limit ad tracking, where available) 

  • consent controls on the Site (if implemented) 

Blocking some cookies may affect Site functionality. 

9) Marketing communications 

If you opt in, we may send you marketing emails or messages about Yarbo products, updates, and offers. 

You can opt out at any time by: 

  • clicking unsubscribe in an email, or 

  • contacting us at [privacy email]. 

Even if you opt out of marketing, we may still send service/transactional messages (e.g., order confirmations, warranty or safety notices). 

10) How long we keep your information 

We keep personal information only as long as necessary for the purposes in this policy, including: 

  • fulfilling orders and providing support 

  • warranty and service recordkeeping 

  • legal, tax, and accounting obligations 

  • dispute resolution and enforcement 

We then securely delete or anonymise it where reasonable and lawful. 

11) Accessing and correcting your information 

You have the right to request access to, and correction of, the personal information we hold about you. 

To request access or correction, contact us at: 

  • Email: sales@yarbo.co.nz 

  • Address: 1 Parkway Dr, Rosedale 

We may need to verify your identity before responding. 

12) Complaints 

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve it. 

If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand). 

13) Changes to this policy 

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.