This website is operated under license by KeeweeTech, the official distributor for Yarbo in New Zealand. KeeweeTech are only responsible for warranty and service for products purchased off us or our official resellers.
Terms of service
Yarbo.co.nz – Website and Sales Terms & Conditions
These Terms & Conditions apply to your use of yarbo.co.nz and to any purchase of Yarbo products and related services in New Zealand from Keewee Technologies Limited.
If you do not agree to these Terms, you must not use this website or place an order.
1. Definitions
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We / us / our means Keewee Technologies Limited, the licensed operator of yarbo.co.nz and the distributor of Yarbo products in New Zealand.
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You / your means the person or entity using this website, making an enquiry, booking a service, or purchasing a Product.
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Product means any Yarbo-branded robotic product and/or module, including accessories, parts, peripherals, charging equipment, and bundled items supplied with it.
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Services means any delivery, installation, commissioning, training, support visit, servicing, repair, or remote support we provide.
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Satisfaction Period means the 30-day period described in section 6.
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Consumer has the meaning under the Consumer Guarantees Act 1993 (CGA).
2. Who we sell to
2.1 New Zealand sales
Unless otherwise agreed in writing, sales through this website are for customers in New Zealand. Prices are in NZD and include GST.
2.2 Minimum age for finance
You must be 18 years or older and permanently residing in New Zealand to apply for finance or “pay later” options (where offered by third parties).
2.3 End-user sales
This website is primarily for end-users. If you are purchasing for resale, public use, or commercial procurement, you must disclose this before purchase. Different terms may apply.
3. Orders and contract formation
3.1 Placing an order
When you place an order (including paying a deposit), you are making an offer to purchase under these Terms.
3.2 Acceptance
A contract is formed when we confirm acceptance (for example, by sending an order confirmation or dispatching the Product).
3.3 We may refuse or cancel
We may refuse, cancel, or limit orders at our discretion, including where:
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stock is unavailable or discontinued,
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there is a pricing/website error,
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we suspect fraud or unauthorised activity, or
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the order appears to be for undisclosed commercial resale.
If we cancel after you’ve paid, we will refund amounts paid for the cancelled order (to the extent required by law).
4. Pricing, payment, and promotions
4.1 Pricing
Prices may change at any time before you place an order. If a price is incorrect due to an error, we may cancel the order and refund you.
4.2 Payment timing
Unless we agree otherwise in writing, payment must be received in cleared funds before dispatch.
4.3 Invoices / bank transfer timeframes
If we agree to invoice you or accept payment within a timeframe, you must pay by the due date stated (commonly within 7 days). If payment is not received, we may cancel the order, pause delivery, and/or recover the Product (if already supplied and unpaid).
4.4 Late payment fees (where permitted by law)
If you fail to pay by the due date, you agree we may charge:
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an administration fee of $50, plus
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$3 per day until payment is received,
to the extent permitted by law and not inconsistent with the CGA (if applicable).
4.5 Promotions and offers
Offers apply only as stated and cannot be combined unless expressly stated in writing. Percentage discounts are taken from the standard retail price unless specified otherwise.
5. Ownership, security, and non-payment
5.1 Title remains with us until paid
We retain ownership and title to the Product until we have received full payment in cleared funds.
5.2 No disposal or security interest
Until paid in full, you must not sell, dispose of, grant a security interest in, or change title to the Product.
5.3 Recovery and remote measures (non-payment/theft)
If a Product is unpaid, stolen, or not returned when lawfully required, you authorise us (to the maximum extent permitted by law) to take reasonable steps to recover it. Where supported by the Product, we may also remotely restrict software access in cases of non-payment or theft of our property.
6. 30-Day Satisfaction Period (Residential Trial)
6.1 The offer
For residential/domestic customers, we offer a 30-day Satisfaction Period on eligible Yarbo products, subject to the conditions below.
6.2 Eligibility conditions
The Satisfaction Period applies only if:
a) the Product was purchased from us within the last 30 days and used for domestic/residential purposes;
b) you return the Product in “as new” condition, with all items included (modules, accessories, tools, manuals, cables, packaging);
c) you notify us and arrange return or collection within 30 days of dispatch/delivery (we may extend up to 10 days at our discretion);
d) this offer is used only once per customer/household/address, unless we approve otherwise in writing;
e) accessories-only purchases are excluded (standard returns policy applies);
f) the Product has not been damaged, misused, modified, or used contrary to the manual; and
g) the offer is used for genuine evaluation purposes, and you have been willing to attempt reasonable troubleshooting with our support team first.
6.3 Return process
You are responsible for:
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repackaging the Product in the same manner it was received,
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attaching a courier label (if provided), and
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ensuring safe handover to the courier or our team.
6.4 Restocking / third-party payment fees
If you purchased using a finance or pay-later provider, a restocking fee of up to 10% may apply (to cover non-recoverable merchant/provider costs), to the extent permitted by law.
6.5 Refund scope
If your return is accepted:
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we will refund the Product price actually paid for the eligible Product, and
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non-product charges are not refundable, such as delivery, installation, call-out fees, expedited freight, or similar services (unless required by law).
6.6 Deductions for condition
If the Product is not returned in the required condition, we may decline the return or make reasonable deductions for cleaning, missing parts, damage, misuse, or excess wear.
6.7 If you keep the Product beyond 30 days
If you do not return the Product within the Satisfaction Period:
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you are liable to pay the full purchase amount (if not already paid), and
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you accept the Product’s performance, subject to your rights under the CGA (if applicable).
7. Installation, set-up, and operational responsibility
7.1 Follow the manual
You must use the Product only in accordance with the user manual, safety instructions, and maintenance guide.
7.2 Maintenance
You are responsible for ongoing maintenance and care. We recommend using genuine parts and approved consumables. Failure to maintain the Product may affect performance and may void warranty coverage where the failure is caused by lack of maintenance, misuse, or operation contrary to instructions.
7.3 Operational responsibility (critical safety clause)
You are solely responsible for the installation, set-up, programming (including schedules), and safe operation of the Product and for ensuring it is used in accordance with the user manual and all safety instructions.
You must take all reasonable safety precautions at all times and must not operate the Product around unsupervised children or pets.
To the maximum extent permitted by law, we are not liable for injury, loss, damage, or accident arising directly or indirectly from operation or misuse of the Product, incorrect installation or set-up, or failure to follow the manual or safety guidelines.
You acknowledge that certain Yarbo products/modules may contain moving parts (and in some cases blades or cutting components), are designed for outdoor work, and misuse or operation contrary to the user manual carries an inherent risk of injury and property damage.
7.4 Performance depends on conditions
Robotic products can be affected by site conditions (terrain, obstacles, connectivity, weather, wear, and maintenance). Performance may vary between properties and seasons.
8. Wear, tear, and expectations after warranty
8.1 Normal wear
Component life varies significantly depending on operating conditions. After the manufacturer’s warranty period, some maintenance and component replacement should be expected, as with any outdoor machinery.
8.2 Repairs and replacement approach
For electrically powered robotic systems, it is often practical to replace components upon failure. Failures due to normal wear are not defects.
8.3 Parts warranty
New components fitted as part of a paid repair/service carry a limited warranty for workmanship and performance of that specific component, subject to the service terms.
9. Returns outside the Satisfaction Period
9.1 Change of mind
Outside the Satisfaction Period, change-of-mind returns are not guaranteed and are at our discretion (unless required by law).
9.2 Return assistance
If a Product must be returned (for warranty evaluation, service, or otherwise), you agree to reasonably assist with safe return, including packaging and arranging freight where required.
10. Warranty and support
10.1 Manufacturer warranty
Products may come with a manufacturer warranty. Warranty coverage is subject to the manufacturer’s terms and exclusions (including exclusions for misuse, accidental damage, lack of maintenance, unauthorised modifications, and use contrary to the manual).
10.2 Return-to-base
Unless we specify otherwise in writing, warranty assessments are return-to-base, meaning the Product must be returned to us (or an authorised service point) for inspection/testing. For online orders, you may be required to organise return freight.
10.3 Remote diagnostics and updates
You acknowledge products may receive firmware/software updates and may allow remote diagnostics. Updates are intended to improve performance or security, but can occasionally introduce bugs or changes. This is a normal feature of connected robotic products.
11. Liability
11.1 Liability cap (to the extent permitted by law)
Our total aggregate liability for all claims relating to the Product or these Terms is limited to the purchase price actually paid for the Product giving rise to the claim.
11.2 Excluded loss
To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including lost profits, lost time, loss of business, or loss of opportunity).
11.3 Things outside our control
We are not liable for failure or delay caused by events beyond our reasonable control (including acts of God, weather events, network outages, third-party failures, or your electricity/internet supply). This does not excuse your payment obligations.
11.4 Your responsibility
You are responsible for safe operation of the Product at its location. You are liable to us for your breach of these Terms or your negligence.
11.5 Consumer rights preserved
Nothing in these Terms limits rights you may have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where you are a Consumer.
11.6 Business customers
If you acquire Products for business purposes, then (where permitted by law) you agree that the CGA does not apply.
12. Home visits (delivery, installation, and support)
12.1 Access and safety
You (or an authorised adult) must be present to provide access. We may refuse to perform Services if the site is unsafe, access is not available, or animals create a risk. You must provide a safe working environment and disclose relevant hazards.
12.2 Preparation
You agree to provide accurate information regarding any issues and, where applicable, ensure the Product is accessible and reasonably charged before the appointment.
12.3 Booking fees and cancellations
Appointments are non-refundable once booked, except where required by law. You may reschedule by contacting us at sales@yarbo.co.nz (or using the booking link). Cancellations within 24 hours of the appointment start time are non-refundable.
12.4 Service liability cap
Our liability for Services is limited to the service fee paid for that specific appointment, to the extent permitted by law.
13. Website use and content
13.1 Information only
Content on this website is provided for general information and marketing purposes. While we try to be accurate, information may be incomplete, outdated, or contain errors.
13.2 No reliance
To the maximum extent permitted by law, we are not responsible for loss arising from reliance on website content. You should do your own research and seek advice as needed.
13.3 Security
Where we process payments online, we use industry standard encryption (e.g., SSL). You are responsible for protecting your own devices, accounts, and payment credentials.
13.4 Access limitations
You must not scrape, reverse engineer, integrate, or reproduce this website (or any part of it) without our prior written permission.
14. Intellectual property
All intellectual property on this website (including text, images, videos, logos, and design elements) is owned by or licensed to us, Yarbo, or our partners. You must not copy, reproduce, or redistribute it without prior written consent.
15. Third-party links
This website may link to third-party sites. We do not control those sites and are not responsible for their content, security, or privacy practices.
16. Privacy
We collect and use personal information in accordance with our Privacy Policy.
17. Changes to these Terms
We may update these Terms from time to time. The version published on this website applies at the time you place your order (or at the time you use the website, for website-only terms).
18. Governing law
These Terms are governed by the laws of New Zealand, and disputes will be subject to the exclusive jurisdiction of the New Zealand courts (subject to any mandatory consumer protections).